Returns and refunds
RETURNS AND REFUNDS
Easy return process
Pursuant to Article 520 of Legislative Decree no. 206/2005, you can access the return procedure and exercise your right of withdrawal for purchases made online within 14 days of order delivery.
In the event of withdrawal, you must send the products at your expense within 14 days from the return request.
The article must be in the same condition in which you received it, with all of the tags still attached and intact in its original packaging.
Within 14 days from delivery of the order, access the return procedure directly from the beatriceb.com website. If you have made a purchase as an unregistered User, you can make a return request by clicking here..
If you have made a purchase as a registered user, you can make a return request from your account: click here.
Once you have filled in and sent the online return form, the Customer Service will contact you to confirm your request and provide you with further information for the collection.
Prepare the package by ensuring that you include all of the original product packaging. Inside the package, ensure that you also insert the pre-printed label that was received together with the shipment. Close the package and remember to affix the address of our warehouse to the outside, which we will communicate with the confirmation of return.
Now the package can be sent!
The returned product must be sent from the same country in which the order was placed. We will not accept any returns from a different country.
Once we have received the returned product and verified that all of the conditions have been met, we will send you an e-mail confirming the refund.
The timing with which the refund will be visible on your account depends on both the payment method used during the purchase and local banking procedures.
The refund will be made using the same payment method as that used for the online purchase.